Adpt welcome center manager i

Company Name:
State of Arkansas
Job Details
Agency: Department of Parks and Tourism
Office: Helena/West Helena Welcome Center
Date Posted: 05/09/2014
Posting Expires: 05/23/2014
The Arkansas Department of Parks and Tourism Welcome Center Manager I is responsible for managing the daily operations of a Welcome Center, supervising Travel Consultants, providing travel information to tourists and local organizations, and for compiling statistical information. This position is governed by state and federal laws and agency/institution policy.
Typical Functions
Supervises Travel Consultants by preparing schedules, providing training, reviewing work, conducting performance reviews, maintaining time and leave records, personnel and training files, and performs timekeeping duties. Greets and determines needs of tourists/travelers and provides information regarding travel routes, weather, tourism attractions and services. Makes recommendations to tourists in order to enhance and/or extend travelers time in Arkansas. Maintains up-to-date knowledge of state travel and tourism opportunities including highway routes, historic sites, park and recreation opportunities, and special events. Makes decisions concerning safety of the Center, employees, and the traveling public; and security responses to emergency situations. Develops and presents programs to schools and civic organizations, attends and participates in conferences, local tourism meetings and festivals; may serve on local boards and committees, and supervises National Tourism Day events. Monitors housekeeping and supervises ordering of supplies, equipment, and uniforms. Oversees ordering and stocking of literature inventory. Plans and supervises layout and space allocation. Maintains accurate petty cash accounts, including records, vouchers, journals, receipts and postage inventory. Audits daily visitation records and prepares statistics for monthly reports. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of public relations and customer service processes. Knowledge of supervisory practices and techniques. Knowledge of research and data collection techniques related to travel information dissemination. Knowledge of computer data entry and recordkeeping. Ability to organize and interpret state tourism data. Ability to greet, determine needs, and communicate information to visitors and members of the general public. Ability to prepare and provide written and oral information and maintain records and files related to travel/tourism.
Minimum Education and/or Experience
The formal education equivalent of a high school diploma; plus three years of experience in a customer service field, including two years of supervisory or leadership experience. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Preferred Qualifications
Certificates, Licenses, Registrations
Agency Specific Information
This position oversees the daily operation of an Arkansas Welcome Center. Job duties include supervising full-time employees, becoming knowledgeable about Arkansas attractions, events, and other facts of interest to visitors, and maintaining monthly timesheets, petty cash records and visitation reports. Applicant will also give presentations to civic groups and schools and attend out-of-town conferences, meetings, workshops, and familiarization tours. Experience with Microsoft Office software is highly desirable. Applicant must maintain certification to perform adult/child/infant CPR/First Aid (training provided), wear the uniform provided, be able to move up to 40 pounds, occasionally travel overnight, and must be available to work some weekends and holidays. A criminal background check is required.
Applicants must meet or exceed the following qualifications: the formal education equivalent of a high school diploma; plus three years of experience in a customer service field, including one year supervisory experience.
Job Details
Position No.: 22092451
Class Code: C091C
Grade: C113
Salary Range: $26,531.00 - $45,064.00 per year
check required? No
Job Type: Full Time
Location Information
Job City: Helena
Job County/Region: Phillips
Contact Information
Contact name: Personnel Office
Phone: (501)
Email: natural.
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